(Last Update: Sept 2018)
We accept American Express, Discover, MasterCard, and Visa. We also accept prepayment via wire transfer or check for customers without terms. However, the order will be placed on hold until the payment is received in full.
Supplies for Hotels is a wholesale distribution company. Therefore, we are different than a retail company as we do not offer any type of free return or exchange policy unless the product arrives with a factory defect. Any request for an authorized return must be made within 7 days of the product being delivered to you NO EXCEPTIONS. Any product authorized for return must be returned in its new, unused and re-stockable condition. All products must be in their original packaging. Products that are made-to-order are not returnable except for items that arrive with a factory defect. These products include, but are not limited to, pillows, custom bedding, draperies, shower curtains, and any custom items. If you would like to know if your item is returnable, please inquire at 1-806-687-7303 prior to processing your order online.
If you wish to return an item(s) for any reason other than factory defect, you will be responsible for both the cost inquired to ship the item(s) to you (even if free or discounted shipping was offered) plus the cost to return the item(s) back to the manufacturer as well as a 20-25% restocking fee.
All returns must have a return authorization number (RA #). You must request a RA # from our returns department before returning any item. Please email our returns department at email@example.com to request a RA #. All unauthorized returns will be refused and returned at your expense.
Once a RA # is issued you will be given instructions on how to return your product.
In the event an order needs to be cancelled, we will provide you with a cancellation confirmation via email if the cancellation request is made prior to the order shipping. If the order has already shipped, return policies apply as detailed above. You will be responsible for any applicable restocking fees plus the cost of shipping both outbound and for the return.
SHORTAGES OR DAMAGES
Please inspect your order upon receipt. Damages and shortages must be reported within 3 business days. Please report any issues to: firstname.lastname@example.org.
PRICING AND TERMS
Due to unexpected market changes or conditions our vendors may change the cost and availability of their products. Therefore, our pricing and availability is subject to change without notice.